Business Customer Service
Office
Monday - Friday: 8:00 - 17:00
Monday - Friday: 8:00 - 17:00
SHOWROOM
Al. Wojska Polskiego 123, unit U5
05-804 Pruszków Monday - Saturday 11:00 - 19:00
05-804 Pruszków Monday - Saturday 11:00 - 19:00
HAVE QUESTIONS?
WRITE TO US!
FIND THE NEAREST BALNEO STORE
FAQ
What payment methods are available?
We accept card payments, bank transfer, and cash on delivery.
When will I receive my ordered product?
Standard delivery time is 2-5 business days.
When will I receive the bank transfer details?
The transfer details will be sent by email after you place your order.
Do the products come with a warranty?
Yes, our products are covered by a two-year warranty.
How can I return a product and where do I send it?
You can return a product within 90 days. Details can be found in our returns policy.
What is the status of my order?
You can check your order status by logging into your account. Customers who do not have an account can view it by clicking this link, where after entering the order number and the phone number provided when placing the order, they will see what stage their order is at.