CUSTOMER SERVICE

+48 737 629 966

COOPERATION AND
B2B ORDERS

+48 22 740 72 74

MARKETING

HELPLINE
for retail customers +48 737 629 966 for wholesale customers +48 737 923 005

open Monday to Friday from 8:00 AM to 4:00 PM

Contact

BALNEO SP. Z O.O.

Sokołowska 38

05-806 Sokołów

VAT ID: 534 264 60 50

REGON: 520798053

SHOWROOM PRUSZKÓW

Al. Wojska Polskiego 123, unit U5

05-804 Pruszków

+48 786 133 990

Monday - Saturday 11:00 AM–7:00 PM

BALNEO EXPORT

+48 794 217 956

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FAQ
What payment methods are available?

We accept payment by card, bank transfer, and cash on delivery.

When will I receive my ordered product?

Standard delivery time is 2-5 business days.

When will I receive the bank transfer details?

The transfer details will be sent by email after placing the order.

Do the products come with a warranty?

Yes, our products are covered by a two-year warranty.

How can I return the item and where should I send it?

You can return the item within 90 days. Please see our return policy for details.

What is the status of my order?

You can check your order status by logging into your account. Customers who don't have an account can check it by clicking this link, where after entering the order number and the phone number provided when placing the order, they will see the current status of their order.