CUSTOMER SERVICE

+48 737 629 966


COLLABORATION AND
B2B ORDERS

+48 22 740 72 74


INFOLINE
+48 737 629 966

open Monday to Friday, hours 8:00 – 16:00

Kontakt

BALNEO SP. Z O.O.

Sokołowska 38

05-806 Sokołów

NIP: 534 264 60 50

REGON: 520798053


SHOWROOM PRUSZKÓW

Al. Wojska Polskiego 123, lokal U5

05-804 Pruszków

+48 786 133 990

monday - saturday 11:00–19:00

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FAQ
What payment methods are available?

We accept payments by card, bank transfer, and cash on delivery.

When will I receive the ordered product?

The standard delivery time is 2-5 business days.

When will I receive the payment details for the bank transfer?

The payment details will be sent via email after placing the order.

Do the products come with a warranty?

Yes, our products are covered by a two-year warranty.

How can I return the product and where should I send it?

You can return the product within 90 days. Details can be found in the return policy.

What is the status of my order?

You can check the status of your order by logging into your account. Customers who do not have an account can view it by going to this link, where after entering the order number and the phone number provided during the order process, you will be able to see the current status of your order.